Last Updated: [05 March 2024]
Thank you for shopping with Maduram for your grocery needs. This Refund and Returns Policy outlines our procedures regarding refunds and returns for orders placed on our website www.maduram.ca (the “Site”).
Refund Policy
We strive to ensure that your shopping experience with us is satisfactory. While our standard policy is no refunds or returns, we understand that there may be circumstances where a refund is warranted. If your order is damaged during transit or does not reach its proper destination, we will refund the amount of the affected items upon receipt of believable evidence.
Returns Policy
As part of our commitment to quality and customer satisfaction, we do not accept returns for any products purchased through our website, except in cases where the product is damaged or does not reach its proper destination. If you believe you have received a damaged item or if your order has not been delivered to the correct address, please contact us immediately with believable evidence, such as clear photographs or documentation, to support your claim.
Submitting a Refund or Returns Request
To request a refund or return due to damage or non-delivery, please contact our customer service team at [email address] within [number] days of receiving your order. Be sure to include believable evidence to support your claim, such as photographs of the damaged items or documentation showing the incorrect delivery address.
Refund Processing
Once we have received and verified your refund or returns request, we will process the refund for the affected items. Refunds will be issued to the original payment method used for the purchase, and you will receive confirmation via email once the refund has been processed. Please allow [number] business days for the refund to appear in your account, depending on your bank or credit card provider.
Contact Us
If you have any questions or concerns about our Refund and Returns Policy, please contact us at [email address]. Our customer service team will be happy to assist you with any inquiries regarding refunds, returns, or damaged items.
