Last Updated: [March 05, 2024]
Thank you for choosing Maduram for your grocery needs. This Shipping Policy outlines the terms and conditions regarding the shipping of orders placed on our website www.maduram.ca (the “Site”), utilizing Canada Post as our primary shipping carrier.
Shipping Zones and Fees
We ship within Canada, with specific pricing for different zones:
- Inside Edmonton: Flat rate of $5 for shipping.
- Outside Edmonton: Shipping fees vary based on the weight of the order and the destination. The exact shipping cost will be calculated and displayed at checkout.
Shipping Methods and Times
We offer the following shipping methods:
- Standard Shipping: Orders are typically processed within 1 business day from the date of purchase. For deliveries inside Edmonton, orders are typically delivered within 2 business days from the date of shipment. Delivery times for orders outside Edmonton vary depending on the destination and Canada Post’s delivery schedule to respective provinces.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number provided by Canada Post. You can use this tracking number to monitor the status of your shipment and estimate the expected delivery date through Canada Post’s tracking system.
Shipping Restrictions
Certain items may be subject to shipping restrictions or regulations imposed by Canada Post. We reserve the right to refuse shipping of any items that may pose a risk during transportation or violate Canada Post’s shipping regulations.
Shipping Insurance
While we take every precaution to ensure the safe delivery of your order, we recommend purchasing shipping insurance for added protection against loss or damage during transit. Please contact us if you would like to purchase shipping insurance for your order.
Contact Us
If you have any questions or concerns about our Shipping Policy, please contact us at [24maduram@gmail.com]. Our customer service team will be happy to assist you with any inquiries regarding shipping, delivery, or order tracking.
